Customer Relationship Management :
 Customer Care
Inbound Customer Care
Outbound Care
Customer Analysis
Customer Retention
 Collection/Retention Management
Field Working for collection & retention
Full Telecalling & Backend Support
Collect o/s with proper solution to customers & 100% effort to Retain
MNP & DTH Retention on TC/Field both
 Technical Support
First Level Support
Second Level Support
 Chat & Mail Support
E-mail Support
Chat Support- Reactive and
Proactive Chat Support
 Sales & Marketing Management
Inbound Enquiry/Order Taking
Outbound Sales
Lead Generation
E-mail Marketing
Awareness Campaigns
Market Research
coperight@2012MAYA Global Services